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Troubleshooting Tips for Digital Downloads

If you are experiencing problems downloading your digital download, please try these troubleshooting tips.

  • Generally, when you click the link in your delivery email, the file will open in a new tab within your browser as seen below.

  • If it does not, it may open in the bottom of your browser.

Blank Tab

  • Lastly, if your file does not open in the previous suggestions, you may need to open your Downloads Folder and sort by most recent.

Downloads Folder

If you have tried all these steps and are still unable to successfully download your file, please reach out to us at  Please include the name of the file you are trying to download.