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Terms and Conditions

refresh your coffee before reading all the legal stuff we have to tell you…


Privacy Policy

Crystal Canine, LLC use of personal information that you may submit to Crystal Canine, LLC through this Web site is governed by the Crystal Canine, LLC Privacy Policy.

We do not share personal information with third parties nor do we store any information about your visit to this site other than to analyze and optimize your content and reading experience through the use of cookies.

You can turn off the use of cookies at anytime by changing your specific browser settings.

We are not responsible for republished content from this website on other blogs or websites without our permission.

This privacy policy is subject to change without notice.

Our Comments Policy

As you know, the website is all about the conversation. But without a few simple ground rules, that conversation can turn into a shouting match that discourages others from entering into the fray.

So here is our comments policy. By posting on our community, you agree to the following:

  • You may post follow-up questions. If you have a question, chances are you are not alone. Others are likely thinking similarly. Therefore, we would rather receive your comments on our community post than via email so that everyone can learn from the question and answer dialogue.
  • You may disagree with us. We welcome debate. However, we ask that if you disagree with us—or anyone else, for that matter—do so in a way that is respectful. In our opinion, there is way too much shouting in the public square to tolerate it here.

We reserve the right to delete your comments. This is our community. We don’t have an obligation to publish your comments. The First Amendment gives you the right to express your opinions on your blog not ours. Specifically, we will delete your comments if you post something that is, in our sole opinion, (a) snarky; (b) off-topic; (c) libelous, defamatory, abusive, harassing, threatening, profane, pornographic, offensive, false, misleading, or which otherwise violates or encourages others to violate our sense of decorum and civility or any law, including intellectual property laws; or (d) “spam,” i.e., an attempt to advertise, solicit, or otherwise promote goods and services.

You retain ownership of your comments. We do not own them and we expressly disclaim any and all liability that may result from them. By commenting on our site, you agree that you retain all ownership rights in what you post here and that you will relieve us from any and all liability that may result from those postings.

You grant us a license to post your comments. This license is worldwide, irrevocable, non-exclusive, and royalty-free. You grant us the right to store, use, transmit, display, publish, reproduce, and distribute your comments in any format, including but not limited to a blog, in a book, a video, or presentation.

In short, our goal is to host interesting conversations with caring, honest, and respectful people. We believe this simple comments policy will facilitate this.


At this time, Crystal Canine, LLC ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Crystal Canine, LLC ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Refund/Return Policy

You may purchase physical merchandise and downloads from this Web site by using any one of the payment options listed as Payment Options. Crystal Canine, LLC reserves the right to change its payment procedures at any time without prior notice to you.

Pre-authorization is required to return any products, contact us via email to explain reason for return request and to receive the return authorization code.  All products must be received back in new condition for resale and a 10% restocking fee will be assessed. Return shipping is the responsibility of buyer unless an error in order processing by Crystal Canine is the reason for the return.

No refunds or returns are allowed on PDF download products.

Online course refunds can be requested during first 30 days for full refund. Compliance with completion of coursework per the course registration page will be confirmed. Send your refund request to

Online Course Change and Cancellation Policy

Course cancellation and change notices must be submitted through email to

Cancellation: Course fees paid will be refunded (less a $20 administrative processing fee) for notices received at least 24 hours prior to course scheduled start date if applicable.

Change: Course fees paid may be transferred to another course or product (with $0 administrative processing fees) when notice is received at least 24 hours prior to registered course scheduled start date.

Seminar Cancellation Policy:

Onsite seminar cancellation notices must be submitted through email to Crystal Canine.  Cancellation notices will be refunded less a $25 administrative processing fee as follows:

  • 4 weeks or more prior to seminar start date: 100% of net registration fee
  • 2-4 weeks prior to seminar start date: 75% of net registration fee
  • 1-2 weeks prior to seminar start date: 50% of net registration fee
  • 1 week to 48 hours prior to seminar start date: 25% of net registration fee
  • Within 48 hours of seminar start date: No fees refunded


Disclosure of Material Connection: Some of the links in our community posts are “affiliate links.” This means if you click on the link and purchase the item, we will receive an affiliate commission. Regardless, we only recommend products or services we use personally and believe will add value to our members. We are disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

Legal Notice

All notices from Crystal Canine, LLC to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Crystal Canine, LLC shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at: 1312 Harvard St, Houston, TX  77008.
Delivery shall be deemed to have been made by You to Crystal Canine, LLC five (5) days after the date sent.

Copyright Notice

All content appearing on this Web site is the property of:

Crystal Canine, LLC

Copyright © 2011-2016 Crystal Canine, LLC. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2016 Crystal Canine, LLC. All rights reserved. 

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Crystal Canine, LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Crystal Canine, LLC believes that customer conduct violates applicable law or is harmful to the interests of Crystal Canine, LLC and its subsidiaries.

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