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New to Pet Care

Welcome to the wonderful world of pet care services! You are in the right place to find the support and resources that will help you make your pet business vision a reality. Regardless of the stage of your business planning we have tools and resources to help you create a profitable business that provides excellent pet care.

pet-care-business-basicsIf you are still trying to decide if a pet service business is the right fit for you or determine the type of business to open, we invite you to check out Pet Care Business Basics. Susan is one of five pet industry veterans that collaborated to create an online course to help anyone interested in pet care learn the reality of what it takes to succeed. The industry trade association, International Boarding and Pet Care Services, hosts the online course so see their website Pet Care Business Basics for details and registration information.

If you have decided pet care is definitely for you be sure to download our FREE Seven Stages in Starting Your Pet Care Center for a big picture view of the steps needed to launch your pet business. Finding a location is frequently the biggest challenge so while you search, spend time working on your business systems.

Once you open the doors you’ll be really happy to have your core business structure and tools in place. Making changes once you finalize operating procedures is much easier than creating them from scratch while you are busy taking care of pets and hiring staff.

mspb-logoFor a complete step-by-step guide in establishing your pet business systems check out My Successful Pet Biz program. As a participant in this program prior to opening your doors you will have confidence that you are prepared for every aspect of operating your pet business.

The Dog Gurus LogoPlanning to offer dog daycare or off-leash playgroups in your business? If yes, then you need to visit, The Dog Gurus. Robin Bennett and Susan provide the best resources for off-leash dog play to members of The Dog Gurus. Start your daycare with education and tools created by the industry’s most-trusted experts for keeping off-leash play safe and fun!

Still not sure of the right next step you need to take in starting your business? Let us help mentor you in getting your business started. Find out how affordable expert guidance can be by scheduling a FREE 15 minute consult session.

Also be sure to check out our pet industry specific tools that provide insights and short cuts to completing your business plan and establishing the business foundation every pet business requires.


Your Employee Handbook is the key tool to provide consistency in your employee management. Save time and frustration from staff drama with a complete Employee Handbook.

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Job Descriptions are essential to holding employees accountable for job performance. You don’t have to create them from scratch, use our templates and customize to fit your business.

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Do you want a basic accounting reference book? Are you new to the pet industry? If you said yes to either, then the accounting and financial management guidelines for the pet industry in the Ebook Counting Noses will be just what you are looking for.

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New to the industry? Not sure how your numbers compare to others in the pet industry? Our unique survey will tell you.

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Save 15% when you get this bundle that includes four of our most popular tools for those new to pet care. Comes with our Employee Handbook guide, Job descriptions, Counting Noses and the 2015 Financial Survey Report.

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Whether you are new to pet care creating your initial business plan or a veteran business operator, financial forecasting is a valuable decision-making tool. Our five steps help you gain clarity on both the revenue and expense impact…

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Inside Scoop to Pet Care Services provides an overview on establishing key policies for your pet business. The PDF includes tips of things we wished we had known before starting Urban Tails. This workbook will save you time and introduce you to important policies that will save money and keep the pets in your care safe and healthy.


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