You probably know how much communication failures cost your business in discounts or free services to clients. For most of you those numbers are probably low, but what you may not realize is that your business could still be wasting THOUSANDS of dollars each year as a result of communication breakdowns.
The Cost of Communication Breakdowns ADD Up!
To get an idea of the full impact of communication breakdowns check out our short video:
The video reflects the lowest estimate we found on the cost of staff turnover of $4,160 for hourly staff. Some experts state the cost is equivalent to 6 or 9 months of wages. That would mean each lost staff member could cost you $13,000 - $19,000!
Another cost we did not even estimate is business lost from clients that stop coming after a dispute or prospects not converted to clients due to a poor first impression of your business. Do you ever have greeting fails?
The cost of communication breakdowns for your business can easily exceed $20,000 per year! The cost of staff drama, employee turnover and unhappy clients is money coming out of your pocket!
Create a Culture of Communication
Not only could you have $20,000 more in your pocket to spend, but with a culture of communication many of the frustrations about your business could go away.
Just imagine walking into your business hearing laughter and clients being greeted with enthusiasm. You see smiles as staff perform their pet care duties and can quickly settle into your office to work on your priorities. Suddenly two hours have passed by without an interruption. Your manager arrives for your weekly one-on-one session with a list of questions and even recommends a procedure change that will save time and supplies. As you head out for lunch you observe the groomer confirming with the receptionist instructions for a new dog’s groom. Since the day is going so smoothly you decide to take the afternoon off and schedule a massage.
If you feel like you just woke up from an impossible dream, think again. This could be closer to your reality than you realize.
There are two key factors to creating a culture of communication.
First is ensuring all staff members understand and use professional communication skills. If you cannot hire team members with good communication skills then you can train them yourself.
Is an online course now available that makes it easy to ensure that each of your staff has the core communication skills to positively influence teamwork.
The comprehensive course has over four hours of content that includes:
• 12 video lessons covering basic communication skills to managing conflict
• 20 video demonstrations using typical pet care situations
• Handbook to apply concepts learned to pet industry examples
• “Get It Right” Communication Tips Guide
• Course support through a private Facebook group
Training is important to ensure each staff member has a foundation of basic skills. However, to create consistency and a culture of communication that meets your specific expectations you need to implement a communication system.
Your communication system is the key to creating a caring culture and workplace that employees enjoy. A sound system is an investment that pays you back by reducing turnover, improving customer satisfaction and staff productivity.
What Pet Professionals Had to Say About Our
"Used dog communication references that we can relate to." C Martel, New Hampshire
“Love exploring the topic of communication and recognize that this is still at the foundation of a successful business.” M Schmidt, North Carolina
“Back to the basics. I didn’t expect to learn much as I’ve been managing employees for over 25 years, but it was a much needed refresher!” Anonymous
“Thorough, great speaker with great tools to use.” J Bulan, New York
“Fantastic information!” J Klavon, Pennsylvania
“Susan could take the most boring situation or topic and make it interesting.” Anonymous
Select the best option for your business based on size of your team and the level of support you desire getting your communication system in place. You can start with an Individual course registration to evaluate our content. We’ll offer you an opportunity to upgrade to a Team registration before your registration expires and credit for your individual course payment to the team registration fee.
Communication Skills for Pet Care Professionals - Course Registrations
Course Access Timeline
Course Handbook PDF
Private Course Facebook Group – during course access timeline
“Get It Right” Guide PDF
Leader Guide PDF
Communication Plan Development Guide PDF
Reduced Team Course Rate for Additional Registrations (includes 6 month course access)
Course Final Exam & Certificate of Completion for each registration
“Get It Right” Guide Editable Word Doc
Private Leader Facebook Group – Ongoing member support as you improve your culture of communication
Communication Plan Implementation Support Group Calls (30 minutes each; recorded in the event you miss one)
1, Member Only
3, Member plus 2
3, Member plus 2
*Our next Premium Team group registration will open in October 2017*
Single Payment Registration Fee
3 Installment Payment
Your satisfaction is assured with our 30-day money-back guarantee. You have nothing to lose as we will refund 100% of your registration fee if you are not completely satisfied after completing the first three lessons in module one for individuals and baseline KPI/Business Communication Plan for teams. You get to KEEP the bonus PDF, Get it Right Guide, absolutely free of charge.
Your team registration includes a benefit of special pricing for enrolling additional staff members in the online course, Communication Skills for Pet Care Professionals.
Additional Team Member Registration Package Options:
Add more employees to the course now or in the future – available to team registrants only
Individual Registration: $209 each (4 month access to online videos)
2 team member package: $358 total; $179 each (6 month access to online videos)
5 team member package: $695 total; $139 each (6 month access to online videos)
Your registration includes four months access to the video lessons. So plan to complete one lesson per week. This pace allows time to practice using the new communication skills you learn before moving on to the next lesson.
Module 1: Basic Skills Lessons
Module 2: Verbal Communication Lessons
Module 3: Written Communication Skills Lessons
Module 4: Conflict Skills and Managing Difficult People
Mid-way through your course registration period we will check to see if you want to upgrade to a team package. You can also email us at anytime and request an upgrade and we’ll credit your individual course package to the team program.
Improving communication skills requires practice and your course leader guide provides suggested answers to the staff handbook exercises and bonus role-play scenarios. Don’t miss this unique opportunity to:
Improve Communications…Improve Your Business.